Nelles Nails

Get Some Nellezazz In Your Life!


ALL CLIENTS


  • ALL APPOINTMENTS REQUIRE A $30 DEPOSIT FOR EACH APPOINTMENT SCHEDULED
  • ALL DEPOSITS ARE NON REFUNDABLE AND NON TRANSFERABLE. NO EXCEPTIONS
  • 24 HOURS NOTICE IS REQUIRED WHEN CANCELLING ANY APPOINTMENT. FAILURE TO DO SO WILL FORFEIT YOUR DEPOSIT AND/OR REQUIRE AN ADDITIONAL $30 CANCELLATION FEE BEFORE ANOTHER APPOINTMENT MAY BE SCHEDULED
  • CLIENTS WHO CANCEL 2+ APPOINTMENTS IN A ROW WILL BE CHARGED A $30  INCONVENIENCE FEE DUE BEFORE ANY FURTHER SERVICES ARE RENDERED


NEW CLIENTS


  • LOCATION ADDRESS IS NOT GIVEN UNTIL THE DAY BEFORE YOUR APPOINTMENT. THIS IS A SAFETY PRECAUTION.
  • THE DAY BEFORE YOUR APPOINTMENT A CONFIRMATION WILL BE SENT TO YOU VIA TEXT. (Please allow up to 9pm to receive) ONCE YOU RESPOND "CONFIRMED" YOU WILL BE SENT THE FULL ADDRESS.
  • YOU WILL HAVE 8 HOURS TO CONFIRM YOUR APPOINTMENT. IF YOU DON'T CONFIRM YOUR APPOINTMENT WITHIN THE 8 HOUR TIME PERIOD GIVEN TO RESPOND, YOUR APPOINTMENT WILL BE CANCELLED, DEPOSIT FORFEITED &  ANOTHER DEPOSIT WILL BE REQUIRED TO BOOK ANOTHER APPOINTMENT
  • ALL BALANCES MUST BE PAID IN CASH OR THRU THE CASH APP BEFORE SERVICES ARE RENDERED. (This Policy will be in affect for the first 4 appointments booked. NO EXCEPTIONS. Please make sure you have one of these forms of payment or services will not be rendered.)
  • IF YOU REQUIRE A FULL SET OF NAILS PLEASE COME WITH ALL POLISH AND ENHANCEMENTS REMOVED

PLEASE PLAN TO BE HERE AT LEAST 2 HRS.


NO CALL NO SHOWS WILL NOT BE ALLOWED TO BOOK IN THE FUTURE.


LATE POLICY
  • ALL CLIENTS ARE ONLY GIVEN 15 MINUTES TO BE LATE!!!! FOR EVERY MINUTE AFTER THERE WILL BE A $2 CHARGE ADDED ONTO  TO YOUR TOTAL.  TO AVOID THIS PLEASE PLAN FOR TRAFFIC AND UNFORESEEN OCCURRENCES. (5 minutes early would be ideal)
  • AFTER 20MIN YOUR APPOINTMENT WILL BE CANCELLED AND YOU WILL BE CHARGED A $25 INCONVENIENCE FEE. NO EXCEPTIONS.
  • IN THE EVENT YOU ARE LATE, YOU MAY BE DENIED CERTAIN SERVICES DUE TO TIME CONSTRAINTS.
  • BECAUSE ALL CLIENTS DON'T GET THE SAME SERVICE THERE WILL BE TIMES WHEN YOU WILL HAVE TO WAIT 15-20MIN BEFORE GETTING IN THE CHAIR. PLEASE BE PATIENT


REOCCURRING APPOINTMENTS:


REOCCURRING APPOINTMENTS ARE ONLY FOR REGULAR CLIENTS WHO COME ON A 2-3 WEEK BASIS CONSISTENTLY FOR AT LEAST 1 YEAR.

THERE IS A $125 CONVENIENCE FEE TO HAVE A REOCCURRING APPOINTMENT. THIS IS NOT A DEPOSIT.

REOCCURRING APPOINTMENT HOLDERS ARE NOT REQUIRED TO PAY DEPOSITS.

3 OR MORE APPOINTMENTS CANCELLED IN A ROW = REMOVAL FROM REOCCURRING. NO EXCEPTIONS!


ALL POLICIES APPLY TO  REOCCURRING APPOINTMENT HOLDERS AS WELL